Lifetime Warranty Policy for Engagement Rings

Lifetime Warranty Policy for Engagement Rings

At Garifalo, we take immense pride in the quality and craftsmanship of our engagement rings. To ensure your complete satisfaction, we offer a Lifetime Warranty covering any manufacturing defects. Below are the details of our warranty policy.

Warranty Coverage

  • Lifetime Duration: This warranty is valid for the lifetime of the original purchaser, ensuring your ring remains in excellent condition.
  • Manufacturing Defects: The warranty covers any defects in materials or craftsmanship. This includes any issues with the setting or diamond that occur under normal wear and tear conditions.
  • Services Included: Free repairs and maintenance for any manufacturing defects, including prong tightening, re-polishing, and rhodium plating.

Exclusions

This warranty does not cover:

  • Damage resulting from accidents, misuse, or abuse.
  • Damage caused by alterations or repairs performed by anyone other than Garifalo.
  • Regular wear and tear such as scratches or discoloration due to chemicals, cosmetics, or other environmental factors.
  • Loss or theft of the ring or diamond.

How to Make a Warranty Claim

  1. Contact Us: Reach out to our customer service team via email at info@garifalo.com or the chat button to initiate a warranty claim.
  2. Evaluation: Send your ring to our store for an evaluation by our expert jewelers. Please ensure the ring is packaged securely and include a copy of your original purchase receipt.
  3. Repair and Return: If the issue is covered under the warranty, we will repair your ring free of charge and return it to you as quickly as possible.

Additional Information

  • Shipping Costs: The customer is responsible for shipping costs to and from Garifalo for any warranty service.
  • Transferability: This warranty is non-transferable and only applies to the original purchaser.
  • Documentation: Please retain your original purchase receipt as proof of warranty eligibility.

We are committed to providing you with exceptional service and ensuring your engagement ring remains as beautiful as the day you purchased it.

If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Garifalo.